FAQ

What are Unalome bags made out of?
All of our bags are handwoven with renewable toquilla fibers, made from a locally sourced and readily available palm leaf indigenous to Ecuador. Learn more about our production process from start to finish, here!

Where do you ship?
We ship to all 50 United States. 

How much does shipping cost?
We use a flat rate shipping for all orders. Mini Shell Bag: $5, Classic Mini Bag: $5, Medium Shell Tote: $10, Large Shell Tote: $15, Multiple bags in one order: $15. 

When can I expect to receive my purchase?
We are very small team, so please allow 1-4 business days for us to pack and ship your order and up to 5 business days for delivery. 

When can I expect to receive my pre-order purchase?
All of our bags are handwoven by artisans on a remote farm in the highlands of rural Ecuador. Pre-orders are ready to be shipped from our office in Los Angeles approximately 2-3 weeks after your order is placed. You may email us at hello@shopunalome.com with the subject line "Pre-Order" and we will give you an accurate estimate on delivery.

What is your return policy?
If you receive a damaged handbag, please email us at hello@shopunalome.com with the subject line "Damage" within 48 hours of receiving your order. We do not accept returns otherwise. 

Do you accept wholesale orders?
Yes! If you are a retailer looking to purchase our bags for your store, please email us at hello@shopunalome.com with the subject line "Wholesale Inquiry."

straw bag unalome